I don't mind telling you how very pleased I am with Brandi and the service department who took care of my 2004 wide glide... Extremely pleased!!! They went to work on my bike on the 15th and Tom delivered it on the 18th!!!! Talk about magnificent!!! The work they performed for me was fast, efficient and very well done... not to mention, affordable!!! Am I pleased? You bet your Keester I am!!! 10's every step of the way Brandi and thank you very much for all of your time & attention every step of the way!!! Kudos to Brandi and all the service team at Arsenal Harley-Davidson!!! Thom. (Employee: Brandi F.)